FAQ

I can't see what I'm looking for on your website, can you source something for me?

Have you had a look through our online brochure? If you still can't find what you're looking for please get in touch. 

 

Why do I need to pay for a set up fee for my logo?

If you're a new customer and we've not worked with your logo or design before, we will need to convert your logo to an embroidery file, this is a time consuming process, that we can't offer for free. Once you're set up, all future orders will not require this, unless the logo changes.

 

Why does it take up to 15 working days for you to dispatch my order?

We don't hold stock, as we absolutely hate waste and with so many choices, sizes and colour variations, we would have to hold vast amounts of stock. So we place an order once a week or sooner to fulfil all your lovely orders. While we wait for stock, we'll be in touch to make sure we have everything in place for your chosen design, working with you every step of the way.

 

Why can't I return my item if I change my mind?

As the majority of our products are all made to order, with personalisation or custom designs and logos, we are unable to resell these. So unless your item is faulty, we can't accept returns for refunds or exchanges. Please get in touch to discuss any queries about sizing and colours etc before placing your order. And please don't worry! we work with you every step of the way to ensure your 100% happy before we process your order.